Customer Service Representative

Job Summary

To provide exceptional customer support, the remote Customer Service Representative will address customer inquiries, resolve issues related to orders, and manage high-volume communications while maintaining a focus on customer satisfaction.

Key Responsibilities

• Respond to customer support tickets and manage high-volume phone calls regarding existing and new orders
• Document issues in Confluence and follow up with process servers to ensure order completion
• Visit court dockets for information on case filings and perform other job-related duties as assigned

Required Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology-driven with experience in Microsoft Outlook, Excel, Word, and phone systems
• Document manipulation experience and ability to transcribe information accurately
• Ability to maintain a high level of work product in stressful situations
• Typing speed of at least 55 wpm