Customer Service Representative

Job Summary

Seeking a full-time remote Customer Service Representative, the entry-level candidate will respond to customer inquiries via chat, email, and phone, assist with onboarding, and provide technical and billing support to enhance customer satisfaction.

Key responsibilities

• Respond to and resolve customer questions through chat, email, and telephone calls
• Assist in onboarding and educating customers throughout their journey
• Act as a customer advocate by addressing unique questions and challenges faced by customers

Required qualifications

• Excellent communication skills in English
• Passion for working with people and helping them
• Strong interest in developing a career in the IT field
• Readiness to learn at a fast pace
• Ability to work in shifts with a stable schedule