Customer Service Representative

Job Summary

To support a growing team, the full-time Customer Service Representative will manage phone calls and emails from participants, providing assistance with account inquiries, claims, and benefits management in a fully remote environment.

Key responsibilities

• Field phone calls and emails from clients and participants regarding account balances, claims, and support issues
• Process forms and enter data related to benefit processes, ensuring timely and accurate responses to inquiries
• Maintain high levels of customer service by fostering positive relationships with clients and participants

Required qualifications

• High school diploma or GED; an Associate's or Bachelor's degree is preferred
• At least one year of professional work experience, preferably in a call center or high call volume environment
• Experience in benefits management (CDH and COBRA knowledge) is highly preferred
• Familiarity with CRM systems; experience with the Alegeus system is preferred
• Availability to train for 3-4 weeks, Monday through Friday from 8:30am-5pm EST