Customer Service Representative

Job Summary

Working remotely, the full-time Customer Service Representative will manage phone and email inquiries from participants, providing support on account issues, claims, and benefit processes during the 11:30 AM to 8:00 PM EST shift.

Key responsibilities

• Field phone calls and emails from clients regarding account balances, claims, and general support
• Process forms and enter data related to benefit processes in a timely manner
• Maintain high levels of customer service and create positive relationships with clients and participants

Required qualifications

• High school diploma or GED; an Associate's or Bachelor's degree is preferred
• At least one year of professional work experience, preferably in a call center or high call volume environment
• Experience in benefits management (CDH and COBRA knowledge) is highly preferred
• Familiarity with CRM systems; experience with Alegeus is preferred
• Available for 3-4 weeks of training, Monday through Friday, from 8:30 AM to 5:00 PM EST