Customer Service Representative

Job Summary

To support a growing dental organization, the full-time Customer Service Representative will provide timely and knowledgeable assistance to customers, manage inbound and outbound calls, and deliver training on the company's digital portal in a remote/hybrid environment.

Key responsibilities

• Answer inbound calls, resolve case concerns, and provide administrative support through dental lab management software
• Deliver onboarding and training for new customers, ensuring effective use of the digital customer portal
• Mentor and coach team members while participating in process improvement projects

Required qualifications

• High school diploma or GED; Associate's Degree preferred
• 8+ years of inbound call center experience
• Proficiency in MS Office applications, particularly Excel, Word, and Outlook
• Experience in delivering training sessions and creating training materials
• Ability to work in a fast-paced environment while managing multiple tasks