Customer Service Representative

Job Summary

Supporting participants in a remote capacity, the full-time Customer Service Representative will manage inbound calls related to pension and retirement benefits, assisting with inquiries about plans, payments, and required documentation while delivering empathetic customer service.

Key responsibilities

• Answer inbound calls regarding pension and retirement benefit inquiries
• Assist participants with questions related to pension plans, payments, and account information
• Research and resolve participant concerns professionally and efficiently

Required qualifications

• Previous customer service and call center experience
• Pension or retirement benefits experience preferred
• High school diploma or GED preferred
• Ability to navigate multiple computer systems efficiently
• Ability to pass required background screening and drug test