Customer Service Representative

Job Summary

Fielding customer inquiries in a remote capacity, the part-time Customer Service Representative will handle various questions and concerns, provide excellent service, and resolve issues proactively while working with confidential information.

Key responsibilities

• Handle and respond to all customer inquiries with care and professionalism
• Resolve issues on the first call by actively listening and de-escalating situations when necessary
• Track call-related information for auditing and reporting purposes

Required qualifications

• High School Diploma or equivalent
• Minimum of 6 months of customer service experience
• Must be 18 years of age or older
• Ability to type at least 25 words per minute
• Comfortable with desktop computer systems and general knowledge of Windows-based systems