Customer Service Representative

Job Summary

Working remotely, the full-time Customer Service Support Representative will act as a liaison between the company and customers, resolving inquiries through calls and online communication while ensuring customer satisfaction and compliance with protocols.

Key responsibilities

• Resolve routine customer requests and inquiries via inbound and outbound communication
• Notify clients of test results accurately and in a timely manner
• Participate in activities aimed at improving customer satisfaction and business performance

Required qualifications

• High School Diploma or GED equivalent
• At least 3 months of experience in a customer service role
• Experience with Salesforce.com and/or Laboratory Information Systems
• Proficiency in Microsoft Outlook, Excel, and Word
• Bilingual in English and Spanish is highly desirable