Customer Service Representative

Job Summary

Providing customer service in a virtual call center environment, the part-time hourly Customer Service Representative will respond to inquiries from policyholders and providers regarding insurance policies, ensuring accurate information and follow-up support.

Key responsibilities

• Respond to telephone inquiries from clients regarding insurance benefits and claims status
• Research and retrieve information from company records to assist customers with their inquiries
• Maintain knowledge of company products and services while complying with privacy regulations

Required qualifications

• High school diploma or GED with six months of related call center experience
• Intermediate computer skills and ability to enter data accurately in a Windows-based environment
• Ability to communicate effectively in writing and orally with customers and colleagues
• Flexibility to work various shifts as needed
• Reliable internet connection and a dedicated remote work location free from distractions