Customer Service Representative

Job Summary

To support patient resupply needs, the full-time Customer Service Representative will manage patient information, verify insurance benefits, and maintain professional communication with patients and healthcare providers while working remotely.

Key responsibilities:

• Maintains knowledge of patient database and billing system, ensuring accurate data entry
• Obtains and verifies patient demographic and health insurance information, collecting co-pays as necessary
• Schedules patient setups and communicates effectively with physicians and co-workers

Required qualifications:

• High School Diploma required
• Knowledge of Medicare and insurance regulations
• Ability to read and understand medical documentation
• Experience with office equipment and computer systems
• Professional phone etiquette and communication skills