Customer Service Representative

Job Summary

Responsible for addressing customer inquiries and resolving issues, the full-time remote Customer Service Representative I will manage incoming calls related to member eligibility, prescription benefits, billing information, and patient scheduling while ensuring high-quality service and customer satisfaction.

Key responsibilities

• Handle incoming calls to resolve inquiries regarding member eligibility, claims, and patient services
• Update billing information and establish payment plans for patients
• Provide effective communication and education to ensure customer satisfaction

Required qualifications

• High School Diploma or Equivalent
• Minimum of 2 years of customer service experience
• Previous data entry experience required
• Call center experience preferred
• Healthcare background in areas such as billing and claims preferred