Customer Service Representative

Job Summary

Providing quality customer service via phone and other channels, the full-time hybrid Customer Service Representative will assist with customer inquiries, manage account updates, and handle payment processing while maintaining high-quality scores.

Key responsibilities

• Deliver exceptional customer service through phone, chat, and email communications
• Open trouble tickets for customer issues and provide initial troubleshooting support
• Maintain quality scores and call center metrics while promoting self-service tools and product options

Required qualifications

• High school diploma or GED
• At least 3 months of previous call center and/or customer service experience
• Ability to navigate multiple applications and follow a set schedule
• Access to high-speed internet for remote connectivity
• Ability to handle sensitive calls with empathy