Customer Service Representative

Job Summary

Seeking a compassionate, customer-obsessed Customer Service Representative for a full-time remote position who will assist customers with their benefits and claims, ensuring satisfaction through effective communication and problem resolution.

Key Responsibilities:

• Actively listen to customers, advocate for their needs, and provide guidance and support
• Resolve customer inquiries efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options

Required Qualifications:

• 6+ months of customer service experience
• Basic computer skills
• Ability to work until 8:00 PM EST
• High School Diploma, GED, or equivalent experience
• High-speed internet access with adherence to workplace model