Customer Service Representative

Job Summary

Providing exceptional customer service, the remote Customer Service Representative I will manage inbound calls, educate customers on products and services, and maintain customer data while building positive relationships with internal teams.

Key responsibilities

• Handle inbound customer calls professionally and establish rapport
• Process transactions and maintain customer data using computer systems
• Provide basic troubleshooting and product knowledge to customers via phone, email, and chat

Required qualifications

• Less than 1 year of customer service experience
• Basic math and computer skills; experience with Salesforce and/or ODY is a plus
• Strong organizational and time-management skills
• Ability to meet accuracy and productivity expectations
• Demonstrated ability to work well in a team environment