Customer Service Representative

Job Summary

Working remotely, the part-time Customer Service Representative will manage inbound calls related to Veterans' Medical Disability Examinations, schedule appointments, and provide assistance while adhering to established guidelines and policies.

Key Responsibilities

• Answer inbound calls in a courteous and professional manner, following established guidelines
• Schedule and reschedule C&P exam appointments, confirming required details and next steps
• Provide general support related to the program process and navigation of the Veteran-facing portal

Required Qualifications

• High school diploma or GED required (Associate's degree preferred)
• 2-3 years of customer service experience, preferably in a contact center
• Ability to read and speak English clearly, professionally, and fluently
• Proficiency in Microsoft Office Teams and Outlook
• Basic computer literacy and ability to troubleshoot common technical issues