Customer Service Representative

Job Summary

Seeking a compassionate and customer-focused Customer Service Representative, the full-time remote position will assist customers with their benefits and claims, resolve inquiries, and provide educational support to enhance health and well-being.

Key Responsibilities

• Actively listen to customers, understanding their needs and providing guidance and support
• Resolve customer inquiries and issues efficiently while documenting all interactions
• Educate customers about available resources and assist them in navigating their options

Required Qualifications

• 6+ months of customer service experience
• Basic computer skills
• Must be able to work until 8:00 PM EST
• High School Diploma, GED, or equivalent experience
• High-speed internet access with adherence to workplace model