Customer Service Representative

Job Summary

Seeking dedicated and tech-savvy Customer Service Representatives for a temporary, fully remote project, who will assist members with program inquiries, provide accurate information, and maintain professionalism in a fast-paced healthcare environment.

Key responsibilities

• Assist members with program inquiries and resolve customer concerns
• Navigate systems and tools efficiently to document and manage cases
• Maintain professionalism and empathy in all interactions

Required qualifications

• Prior medical or healthcare-related experience preferred
• Strong technical aptitude and ability to learn new systems quickly
• Ability to work flexible schedules, including weekends
• Excellent communication and problem-solving skills