Customer Service Representative

Job Summary

Working primarily remotely with occasional office visits, the full-time Customer Service Representative will answer incoming calls in a fast-paced call center environment, build relationships with clients and agents, and process payments and complex service requests.

Key responsibilities

• Support resolution of incoming calls by answering questions and initiating additional processes as necessary
• Process billing requests, manual premium payments, and service requests from calls
• Complete insurance verifications, policy summary requests, and follow-up calls to request missing items and funds

Required qualifications

• Minimum of 3 years of experience in Customer Service
• Minimum of 1 year of accounting experience preferred
• Experience in the insurance industry or call center environment
• Associate's degree in business or related field
• Fluency in Spanish is a plus