Customer Service Representative

Job Summary

Seeking a friendly Customer Service Representative, the full-time remote position will manage customer inquiries, provide technical support, and ensure customer satisfaction while working from 11 a.m. to 8 p.m. EST.

Key Responsibilities:

• Maintain a positive and professional attitude toward customers at all times
• Respond promptly to customer inquiries through various communication channels
• Resolve customer complaints and escalate issues as necessary

Required Qualifications:

• Associate degree or 2+ years of relevant experience
• Prior call center experience
• Proven remote work experience
• Experience in the insurance or payments industry is preferred
• Familiarity with Microsoft Word, Excel, and Outlook