Customer Service Representative

Job Summary

Providing exceptional customer support, the part-time Customer Service Representative will serve as the first point of contact for customer inquiries via phone, actively listen to concerns, and resolve issues while working remotely.

Key responsibilities

• Serve as the first point of contact for customer inquiries and provide empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers to ensure satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to think fast and adapt quickly
• Integrity and reliability, demonstrating ethical support and confidentiality
• Comfortable working in a fast-paced environment with performance goals