Customer Service Representative

Job Summary

Providing remote customer support, the full-time Customer Service Representative will manage incoming calls, assist customers with their inquiries, and document information while working flexible hours within the business schedule.

Key responsibilities

• Answer 50-70 incoming phone calls daily to assess customer needs and provide assistance
• Document customer interactions and research complex issues using multiple databases
• Schedule patient appointments and update demographic information as required

Required qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a medical environment using phones and computers
• Familiarity with computer and Windows PC applications
• Knowledge of medical terminology