Customer Service Representative

Job Summary

Providing exceptional customer support, the full-time Customer Service Representative will resolve customer inquiries, manage high-volume phone calls, and document issues while working remotely from Florida.

Key Responsibilities

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and guide new customers on placing orders online
• Document issues in Confluence and visit court dockets for information on case filing

Required Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology-driven with experience in Microsoft Outlook, Excel, Word, and PDF Editor
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Experience in document manipulation and implementing new processes