Customer Service Representative

Job Summary

Providing exceptional support to callers, the full-time remote Customer Service Representative will assist with medical record requests, offer status updates, and route calls to appropriate departments while ensuring compliance with HIPAA regulations.

Key responsibilities:

• Assist incoming callers with submitting medical record requests
• Provide status updates regarding requests and route calls internally as needed
• Open and scan incoming mail and perform other assigned duties

Required qualifications:

• 1 year of experience in a medical records department or similar setting preferred
• Minimum of 6 months of inbound call center experience required
• Strong technical and computer skills, including knowledge of Microsoft Word and Excel
• Understanding of HIPAA Privacy laws and compliance standards
• Ability to type 50 wpm and operate fax, copier, and scanning machines