Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will manage incoming calls and provide customer support to agents and carriers, ensuring a high level of satisfaction in a high call volume environment.

Key responsibilities:

• Provide customer service and support through phone, email, and chat to service new and existing accounts
• Maintain knowledge of products, services, and promotions while delivering accurate information to resolve customer issues
• Document customer interactions and process policy-related documents in the CRM system

Required qualifications:

• High school graduate or equivalent education
• 1+ years of customer service experience
• Strong organizational and desk management skills
• Working knowledge of Microsoft Office and web-based programs
• Ability to collaborate effectively with team members and customers