Customer Service Representative

Job Summary

Engaging with customers in a positive and professional manner, the remote Customer Service Representative will answer calls and emails, process policyholder requests, and maintain knowledge of company products and guidelines.

Key responsibilities

• Answer and return calls from policyholders and agents effectively and professionally
• Address customer complaints and determine appropriate solutions
• Process daily requests from agents and policyholders with high accuracy

Required qualifications

• Experience in a customer service role required
• Proficiency in Word and Excel helpful
• A high level of integrity and confidentiality
• Ability to handle and prioritize multiple tasks and meet deadlines
• Positive and helpful attitude with the ability to work both independently and as part of a team