Customer Service Representative

Job Summary

Providing exceptional support in a high call volume environment, the full-time Customer Service Representative will handle incoming calls, assist agents and carriers, and ensure customer satisfaction while working remotely.

Key responsibilities

• Assist callers regarding company programs and services through phone, email, or chat
• Document customer interactions and manage policy-related tasks in the CRM system
• Collaborate with team members and other departments to resolve issues and enhance customer experience

Required qualifications

• High school graduate or equivalent education
• 1+ years of customer service experience
• Strong organizational and desk management skills
• Working knowledge of Microsoft Office and ability to learn new software
• Excellent written and verbal communication skills