Customer Service Representative

Job Summary

Providing customer-focused support, the full-time Customer Service Representative will serve as the first point of contact for inquiries, actively listen to concerns, and ensure resolutions while working remotely from North Carolina.

Key responsibilities:

• Serve as the initial contact for customer inquiries via phone, providing clear and empathetic resolutions
• Apply critical thinking to troubleshoot issues, approve adjustments, and follow up for customer satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training for skill enhancement

Required qualifications:

• 1+ years of customer service experience in retail, call center, or hospitality
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to think quickly and adapt
• Integrity and reliability in providing honest and ethical support
• Comfortable working in a fast-paced environment with performance goals