Customer Service Representative

Job Summary

To support customer inquiries, the full-time Customer Service Representative will provide empathetic and effective support via phone, troubleshoot issues, and ensure customer satisfaction while working remotely.

Key responsibilities:

• Serve as the first point of contact for customer inquiries and provide clear resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers for complete satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications:

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong communication skills with the ability to de-escalate issues professionally
• Problem-solving mindset with the ability to adapt quickly in a fast-paced environment
• Integrity and reliability in providing honest and ethical support
• Tech-savvy with the ability to navigate multiple systems efficiently