Customer Service Representative

Job Summary

Providing customer-focused support, the full-time Customer Service Representative will serve as the first point of contact for customer inquiries, actively listen to concerns, and resolve issues while working remotely from Texas.

Key responsibilities

• Serve as the primary contact for customer inquiries via phone, ensuring clear and empathetic resolutions
• Apply critical thinking to troubleshoot issues, approve adjustments, and follow up with customers for satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training for skill enhancement

Required qualifications

• 1+ years of customer service experience in retail, call center, or hospitality preferred
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with adaptability to fast-paced environments
• Integrity and reliability in providing ethical support
• Tech-savvy with the ability to navigate multiple systems efficiently