Customer Service Representative

Job Summary

Providing exceptional customer-focused support, the full-time Customer Service Representative will serve as the first point of contact for customer inquiries via phone, actively listen to concerns, and ensure resolutions while working onsite in Oklahoma City.

Key responsibilities:

• Serve as the first point of contact for customer inquiries, providing clear and empathetic resolutions
• Apply critical thinking to troubleshoot issues and follow up with customers for complete satisfaction
• Collaborate with team members to improve service processes and participate in ongoing training

Required qualifications:

• 1+ years of customer service experience, preferably in retail, call center, or hospitality
• Strong communication skills with the ability to de-escalate and resolve issues professionally
• Problem-solving mindset with the ability to think quickly and adapt
• Integrity and reliability in upholding company values
• Comfortable working in a fast-paced environment with performance goals