Customer Service Representative

Job Summary

Serving as the primary point of contact for wholesale specialty accounts, the full-time Customer Service Representative will manage day-to-day inquiries, oversee order fulfillment, and maintain strong account relationships while working remotely.

Key responsibilities

• Manage the full order book, including entering seasonal POs and processing orders to ensure accurate fulfillment
• Communicate proactively with wholesale accounts regarding order management and delivery timelines
• Generate seasonal sales reports and maintain marketing and sales assets within the CRM platform

Required qualifications

• 1+ year of account management, customer service, or relevant wholesale/retail experience
• Proficiency in Microsoft Office Suite; experience with NetSuite or Elastic is a strong plus
• Strong organizational and time management skills to handle multiple accounts effectively
• Background in wholesale apparel or the outdoor industry is preferred but not required
• Demonstrated ability to learn and adopt new systems quickly