Customer Service Representative

Job Summary

Seeking a detail-oriented Customer Service Representative for a full-time seasonal role that offers the potential for permanent employment based on performance, where the candidate will manage inbound and outbound customer calls, schedule appointments, and resolve service requests while working remotely.

Key responsibilities

• Answer inbound customer calls and assist with service requests
• Schedule appointments accurately and manage a minimum of 40-60 tickets per day
• Research issues and provide informed solutions while navigating multiple software systems

Required qualifications

• Previous customer service or call center experience preferred
• Strong attention to detail and organizational skills
• Ability to multitask in a fast-paced environment
• Comfortable learning new technology and software
• Reliable high-speed internet connection and a dedicated workspace