Customer Service Representative

Job Summary

Providing essential support to patients and referral sources, the full-time remote Customer Service Representative for Negative Pressure Wound Therapy will manage new order intake, conduct insurance verification, and ensure accurate processing of patient care information.

Key responsibilities

• Manage initial intake processes, including answering calls, collecting patient information, and processing paperwork
• Conduct insurance verification and eligibility checks, while collecting co-pays and deductible amounts
• Provide education and technical assistance to patients and referral sources regarding services and third-party billing

Required qualifications

• High school diploma or GED equivalent
• Experience in the medical field and administrative record management preferred
• Knowledge of insurance policies and medical billing practices preferred
• Familiarity with medical terminology preferred
• One year of related work experience preferred