Customer Service Representative

Job Summary

Providing customer service support, the temporary remote Customer Service Representative will assist with sales, installations, and communications while ensuring customer claims and complaints are resolved effectively.

Key responsibilities

• Manage customer inquiries related to sales promotions and installations
• Resolve customer claims and complaints in accordance with consumer laws
• Develop initiatives to educate and inform customers based on feedback and surveys

Required qualifications

• Minimum of 2 years of relevant customer service experience
• Specialized education or training in customer service or related field
• Knowledge of consumer laws and customer relations best practices
• Experience in developing improvement plans based on customer feedback
• Ability to work within defined procedures and guidelines