Customer Service Representative

Job Summary

Providing exceptional support to agents and policy owners, the full-time remote Customer Service Representative will manage inbound calls related to policy inquiries, product features, and account changes while ensuring adherence to company standards and service level agreements.

Key responsibilities

• Respond to inbound calls and provide assistance on policy values, coverage options, and account changes
• Maintain up-to-date knowledge of company products and procedures while coordinating with various departments
• Meet performance goals for call quality, handle time, and customer satisfaction metrics

Required qualifications

• Bachelor's Degree preferred
• Previous customer service or call center experience preferred
• Ability to navigate multiple information systems effectively
• Strong organizational skills and ability to adapt to frequent changes
• Effective communication skills for interacting with agents and policy owners