Customer Service Representative

Job Summary

To support patient inquiries, the full-time remote Customer Service Representative (Verification of Benefits) will manage incoming calls from patients and attorneys, resolving billing issues and providing information on medical insurance terminology.

Key responsibilities

• Handle incoming calls to resolve problems and answer questions related to billing
• Communicate revenue cycle outcomes and processes effectively to callers
• Adhere to company policies and procedures while managing multiple tasks

Required qualifications

• High School diploma or GED required; 1 year of related healthcare and/or call center experience preferred
• Knowledge of medical insurance terminology
• Familiarity with customer service department policies and procedures
• Ability to learn quickly and meet production and quality goals
• Reliable team-oriented individual with excellent interpersonal skills