Customer Service Representative

Job Summary

To provide exceptional customer support, the full-time Customer Service Representative will resolve customer inquiries and issues, manage high-volume phone calls, and document cases while working remotely from Puerto Rico.

Key Responsibilities:

• Respond to customer support tickets and manage inquiries related to existing orders
• Assist customers with placing new orders online and handle high-volume phone calls
• Document issues in Confluence and visit court dockets for information on case filings

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Experience with Microsoft Outlook, Excel, Word, and PDF Editor preferred
• Ability to read, write, and speak English fluently
• Typing speed of at least 55 wpm
• Experience in document manipulation and ability to implement process improvements