Customer Service Representative

Job Summary

Passionate about high fashion and exceptional service, the remote Customer Service Representative for Luxury Retail will provide white glove support to customers of a prestigious global brand, addressing inquiries, resolving issues, and facilitating sales.

Key responsibilities

• Answer incoming communications from customers and provide tailored assistance
• Conduct research to resolve customer issues and offer product recommendations
• Facilitate sales closures as needed while ensuring a premium customer experience

Required qualifications

• 1 year or more of customer service experience
• 1 year or more post-secondary education or 2 years equivalent work experience
• Appreciation for high fashion brands and luxury customer service
• Ability to recognize and solve mid-to-high level customer service issues
• 35 mbps)