Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will manage inbound calls from pharmacies, insurance carriers, and injured workers to assist with processing medications related to workers' compensation claims while delivering exceptional customer service.

Key responsibilities:

• Handle inbound and outbound calls and emails regarding workers' compensation claims and prescription fulfillment
• Resolve customer inquiries efficiently, focusing on first-call resolution and timely follow-up
• Document interactions accurately and meet performance expectations for efficiency and customer satisfaction

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of recent experience in a call center environment
• Experience using computers and Windows PCs, with strong navigation skills
• Ability to work flexible 8-hour shifts during normal business hours of 8:00 am - 8:00 pm EST