Customer Service Representative

Job Summary

Providing effective support to health plan members, the full-time Customer Service Representative will handle inbound and outbound calls, resolve inquiries, and ensure a positive customer experience in a fast-paced environment.

Key responsibilities

• Assess case complexity and provide resolutions or escalate inquiries as needed
• Document interactions thoroughly for accurate tracking and analysis
• Promote self-service options and coordinate with other departments for in-depth inquiries

Required qualifications

• High school diploma or equivalent preferred; bachelor's degree is preferred
• Minimum of one year of customer service experience
• Proficient in Microsoft Office and general computer skills
• Strong organizational and problem-solving skills