Customer Service Representative

Job Summary

Answering customer inquiries and processing orders, the part-time Customer Service Representative will manage phone interactions and resolve issues while maintaining a professional company image in a virtual environment.

Key responsibilities

• Answer phones and respond to customer requests and inquiries
• Place customer orders in the computer system and provide product information
• Identify, research, and resolve customer issues using SAP and Outlook

Required qualifications

• Experience working in a call center environment
• Computer literate with the ability to learn customer service software applications
• Ability to type at least 40 words per minute
• Proficiency in English; knowledge of additional languages is a plus
• Ability to manage multiple tasks in a fast-paced environment