Customer Service Representative

Job Summary

Joining a dynamic team, the full-time Customer Service Representative will manage an average of 60-80 incoming calls daily, assisting customers with various healthcare-related inquiries while enjoying the flexibility of remote work after an initial on-site orientation in Lakewood, CO.

Key responsibilities:

• Answer incoming phone calls and identify customer needs for assistance
• Document information accurately in computer systems while communicating with clinical staff for patient-related issues
• Schedule patient appointments and handle medication refills and referral requests

Required qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 1+ years of experience in a customer service environment using phones and computers
• Proficiency with computer and Windows PC applications
• Ability to type 40 wpm