Customer Service Representative

Job Summary

To support a dynamic call center environment, the part-time Customer Service Representative will provide exceptional service by handling inbound and outbound calls, addressing customer inquiries, and fostering positive relationships with clients while working remotely.

Key responsibilities

• Answer inbound calls and place outbound calls with enthusiasm while addressing customer inquiries
• Strive for first call resolution and take ownership of customer needs and issues
• Meet department productivity and quality standards while educating customers about products and services

Required qualifications

• High school diploma, G.E.D., or equivalent required
• Experience in a customer service role within a call center or retail environment preferred
• Ability to work independently and collaboratively in a team environment
• Flexibility to work any shift, including nights and weekends
• Consistent attendance is essential for this position