Customer Service Representative

Job Summary

Serving as the first point of contact for customers, the full-time Customer Service Representative will ensure accurate and timely order processing, collaborate across departments, and respond to inquiries regarding orders and shipping in a remote setting.

Key responsibilities

• Receive and verify order information, ensuring accuracy before entering orders into the database
• Provide order confirmations and respond to customer inquiries via phone, email, or chat
• Collaborate with various departments to clarify orders and manage inventory issues

Required qualifications

• 1-2 years of customer service experience, preferably in a capital equipment or sales environment
• Experience supporting customers through phone and email communication
• Familiarity with Salesforce or similar EBS systems
• Proficiency in MS Office Suite
• Strong cross-functional communication skills with teams such as Sales, Finance, and Logistics