Customer Service Representative

Job Summary

Providing professional and solutions-focused support, the remote Customer Service Representative will manage customer inquiries through phone, live chat, and email while ensuring accurate account maintenance and issue resolution.

Key responsibilities

• Serve as the first point of contact for customer inquiries, ensuring clear and empathetic communication
• Investigate and resolve customer issues, exercising sound judgment on escalation when necessary
• Maintain and update customer accounts in internal platforms and CRM software with accuracy

Required qualifications

• Associate degree in Business, Communications, or related field required; bachelor's degree preferred
• 1-2 years of customer service or client-facing experience in a multi-channel support environment
• Proficient with MS Office, particularly Excel; familiarity with Salesforce or similar CRM systems
• Bilingual in English and Spanish is preferred
• Demonstrated ability to apply structured thinking to resolve customer issues independently