Customer Service Representative

Job Summary

Working remotely in a full-time capacity, the Customer Service Representative will manage sample and document requests, coordinate shipping and receiving, and build relationships with partner labs to ensure customer satisfaction.

Key responsibilities

• Communicate with partner labs to manage sample and document requests and triage order issues
• Collaborate cross-functionally to meet customer retention goals and improve turnaround times
• Respond to inquiries promptly and professionally while identifying and assessing customer needs

Required qualifications

• 4-year college degree in Biological Sciences or a similar field, preferred
• Exceptional customer service and strong interpersonal skills
• Ability to communicate effectively with patients via phone and email
• Highly organized with superb attention to detail and accuracy
• Proven ability to learn new skills quickly and adapt to new processes