Customer Service Representative

Job Summary

Enthusiastic and results-oriented, the full-time Customer Service Representative will provide exceptional support to customers regarding utility services, handling inquiries and resolving issues while working remotely.

Key responsibilities:

• Complete a virtual paid training program and serve as the primary contact for customer inquiries related to utility services
• Address customer complaints and guide them through solutions while maintaining accurate documentation of interactions
• Collaborate with other departments to resolve complex issues and strive to exceed customer satisfaction goals

Required qualifications:

• Must be 18 years of age or older
• High School Diploma or equivalent
• Ability to engage on the phone for extended periods with minimal distractions
• Proficient with technology, capable of managing multiple windows and tabs during customer interactions
• Consistent attendance to meet customer needs