Customer Service Representative

Job Summary

Providing exceptional customer support, the seasonal Customer Service Representative will assist clients via inbound calls in a fast-paced remote environment, focusing on issue resolution and customer satisfaction.

Key responsibilities

• Handle customer inquiries and issues with professionalism and efficiency, aiming for a one-call resolution
• Accurately document customer interactions and account information in client systems
• Follow established scripts, policies, and procedures while maintaining a customer-oriented approach

Required qualifications

• At least 1 year of experience in a customer service role within a transaction-based environment
• High School Diploma or GED/equivalent
• Experience with benefits and open enrollment preferred
• Flexibility to work varied shifts, including at least one weekend day
• Computer literacy with typing skills of at least 25 WPM