Customer Service Representative

Job Summary

Providing remote customer service support, the contract Customer Service Representative will manage sales inquiries, resolve customer complaints, and develop initiatives to enhance customer engagement over a duration of 6+ months.

Key responsibilities

• Assist customers with sales, promotions, and installations while maintaining strong customer relations
• Resolve customer claims and complaints in accordance with consumer laws and company policies
• Develop and implement organization-wide initiatives based on customer feedback and surveys

Required qualifications

• Minimum of 2 years of experience in a customer service role
• Specialized education or training related to customer service practices
• Familiarity with consumer laws and complaint resolution processes
• Ability to work within defined procedures and guidelines
• Experience in developing customer engagement initiatives