Customer Service Representative

Job Summary

Providing quality service from a remote location, the full-time Customer Service Representative will respond to a high volume of telephonic, written, and electronic inquiries regarding benefits, eligibility, and claims while accurately documenting all interactions using various software applications.

Key responsibilities

• Respond to inquiries from employees, providers, and clients in a high-volume call center environment
• Navigate multiple system applications to provide accurate information and resolve issues efficiently
• Document all inquiries and actions taken in accordance with company guidelines

Required qualifications

• High School diploma or GED equivalent
• Minimum of 1 year previous customer service experience
• Ability to work in a fast-paced, structured service-oriented environment
• Experience with MS Excel and Word, and ability to learn new systems
• Access to a private workspace with reliable high-speed internet